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4 views on the future of retail and the shopping experience

The global spread of COVID-19 and resulting orders to shelter in place have hit retailers hard.

As the pandemic drags on, temporary halts are becoming permanent closures, whether it’s the coffee shop next door, a historic bar or a well-known lifestyle brand.

But while the present is largely bleak, preparing for the future has retailers adopting technologies faster than ever. Their resilience and innovation means retail will look and fee different when the world reopens.

We gathered four views on the future of retail from the TechCrunch team:

  • Natasha Mascarenhas says retailers will need to find new ways to sell aspirational products — and what was once cringe-worthy might now be considered innovative.
  • Devin Coldewey sees businesses adopting a slew of creative digital services to prepare for the future and empower them without Amazon’s platform.
  • Greg Kumparak thinks the delivery and curbside pickup trends will move from pandemic-essentials to everyday occurrences. He thinks that retailers will need to find new ways to appeal to consumers in a “shopping-by-proxy” world.
  • Lucas Matney views a revitalized interest in technology around the checkout process, as retailers look for ways to make the purchasing experience more seamless (and less high-touch).

Alexa, how do I look?

Natasha Mascarenhas



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Daily Crunch: Trump takes aim at social media companies

President Trump follows through on his threat to challenge the legal protections enjoyed by social media and internet companies, Magic Leap’s CEO is stepping down and China sees its biggest autonomous driving round yet.

Here’s your Daily Crunch for May 29, 2020.

1. Trump signs an executive order taking direct aim at social media companies

Yesterday, President Donald Trump signed an executive order targeting the legal shield that internet companies rely on to protect them from liability for user-created content. Next, we’ll almost certainly see a court battle over whether the order is legal and enforceable.

While Trump and Attorney General William Barr have expressed interest in undermining Section 230 of the Communications Decency Act before, this week’s action was prompted by Twitter’s decision to add a fact-checking link to the president’s tweet about voting by mail. That conflict isn’t going away either, with Twitter adding a “public interest notice” to another of Trump’s tweets for glorifying violence.

2. Magic Leap CEO Rony Abovitz is out

Magic Leap founder and CEO Rony Abovitz announced that the company has secured a new bout of funding — but that Magic will be attempting a major turnaround without him at the helm.

3. SoftBank led $500M investment in Didi in China’s biggest autonomous driving round

As China’s largest ride-hailing provider with mountains of traffic data, Didi clearly has an upper hand in developing robotaxis, which could help address driver shortages in the long term. But it was relatively late to the field.

4. Cisco to acquire internet monitoring solution ThousandEyes

Cisco’s Todd Nightingale, writing in a blog post announcing the deal, said that the kind of data that ThousandEyes provides around internet user experience is more important than ever as internet connections have come under tremendous pressure.

5. Fintech regulations in Latin America could fuel growth or freeze out startups

Promoteo co-founder Ximena Aleman looks at what impact regulation has had so far in Latin America, and what needs to happen to strike a balance between sector growth and public trust. (Extra Crunch membership required.)

6. Uber UK launches Work Hub for drivers to find other gig jobs during COVID-19

The ride-hailing giant rolled out a similar feature in the U.S. back in April, offering drivers the ability to respond to job postings from around a dozen other companies, as well as the ability to receive orders through other Uber units: Eats, Freight and Works.

7. Join us June 3 for a contact-tracing and exposure-notification app development and deployment forum

We’re working with the COVID-19 Technology Task Force, as well as Harvard’s Berkman Klein Center, NYU’s Alliance for Public Interest Technology, Betaworks Studios and Hangar. We’ll be playing host to their live-streamed discussion around contact-tracing and exposure-notification applications, including demonstrations of some of the cutting-edge products that will be available in the U.S. to tackle these challenging, but crucial, tasks.

The Daily Crunch is TechCrunch’s roundup of our biggest and most important stories. If you’d like to get this delivered to your inbox every day at around 9am Pacific, you can subscribe here.



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Facebook takes on Twitter with Venue, a ‘second screen’ companion for live events

Facebook’s R&D group, NPE Team, is launching a new app for engaging fellow fans around live events, Venue. This is the third new app to launch just this week from Facebook’s internal team focused on experimenting with new concepts in social networking. With Venue, the company aims to offer a digital companion for live events, starting with this Sunday’s NASCAR race.

The new app appears to be a challenge to Twitter, which today serves as the de facto “second screen” for commenting on live events and engaging with fellow fans. On Twitter, fans often use hashtags to add their commentary to live events that can range from TV show premieres to sports competitions to major political happenings, like live-streamed congressional hearings or the “State of the Union” presidential address, for example.

Twitter’s in-house curation team also rounds up the highlights from major events (e.g.), which are quick summaries featuring notable tweets, video clips, photos, comments and more about an event or related news story.

While there are some similarities with Twitter, Facebook’s Venue takes a different approach to the second screen.

Instead of having everyone viewing the event constantly chiming in with their own thoughts and reactions, the commentators for a given event hosted in Venue will only include well-known personalities — like journalists, current or former athletes, or aspiring “fan-analysts.” The latter could include popular social media personalities, for example.

These commentators will provide their own takes on the event and pose interactive questions and polls for those watching. The event host may also open up short, constrained chats around specific moments during the event — but fan commentary isn’t the main focus of the app.

In addition, fans don’t stay glued to their phone during the entire event when using Venue. Instead, the app sends out a notification to users when there’s a new “moment” available in the app. These “moments” aren’t like Twitter’s summaries. They’re one of the short, digital opportunities where fans can participate.

Facebook will first test Venue with NASCAR’s Food City presents the Supermarket Heroes 500 race on Sunday, May 31, 2020. Social media personality, nascarcasm, will host the in-app “venue.”

Future NASCAR races will also be hosted in Venue, with commentators including nascarcasm, FOX Sports NASCAR reporter Alan Cavanna, and NASCAR driver Landon Cassill.

“As NASCAR makes its return to action over the coming weeks, Venue will provide users with a unique and exciting way to connect with fellow race fans from around the globe – all from the safety and comfort of their own homes,” said Tim Clark, NASCAR SVP and Chief Digital Officer, in a statement. “NASCAR was built on innovation, and we couldn’t be more excited to help a great partner like Facebook’s New Product Experimentation team innovate around new platforms,” he added.

Facebook believes the new app will give viewers the chance to better engage with live events and fellow fans.

“Live broadcasts still offer the rare opportunity for millions of people to consume content simultaneously,” Facebook explained in its announcement. “Despite drawing large concurrent viewership, live broadcasts are still a mostly solo viewing experience,” it noted.

That’s a bit of stretch. Fans certainly engage with one another when chatting about live events on Twitter. And when Twitter streams the video from a live event — something Venue doesn’t do, by the way — Twitter will offer a dedicated space where users can easily see the tweets from fellow viewers. Other live video platforms, including Facebook’s own Facebook Live and Instagram Live, also include chat experiences as do YouTube Live and Twitch.

The real difference between Venue and Twitter is that it shifts the balance of power. On Twitter, everyone’s comments are given equal footing. In Venue, it’s the expert hosts leading and curating the conversation.

Facebook hasn’t announced what future events Venue may host beyond NASCAR but it sounds like it has plans to expand Venue further down the road as it refers to NASCAR as its “first” sports partner.

The Venue app is live today on iOS and Android.



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Twitter screens Trump’s Minneapolis threat-tweet for glorifying violence

After applying a fact-checking label Tuesday to a misleading vote-by-mail tweet made by US president Donald Trump, Twitter is on a roll and has labeled another of the president’s tweets — this time screening his words from casual view with what it calls a “public interest notice” that states the tweet violated its rules about glorifying violence. 

Here’s how the tweet appears without further interaction (second tweet in the below screengrab):

The public interest notice replaces the substance of what Trump wrote, meaning a user has to actively click through to view the offending tweet.

Engagement options are also limited as a result by this label, meaning users can only retweet the offending tweet with a comment; they cannot like it, reply to it or vanilla retweet it.

Twitter’s notice goes on to explain why it has not removed the offending tweet entirely — and this is where the public interest element of the policy kicks in — with the company writing: “Twitter has determined that it may be in the public’s interest for the Tweet to remain accessible.” 

Twitter appears to be shrugging off the president’s decision yesterday to sign an executive order targeting the legal shield which internet companies rely on to protect them from liability for user-created content — doubling down on displeasing Trump who has accused social media platforms generally of deliberately suppressing conservative views, despite plenty of evidence that ad-targeting platform algorithms actually boost outrage-fuelled content and views — which tends, conversely, to amplify conservative viewpoints.

In the latest clash, Trump had tweeted in reference to violent demonstrations taking place in Minneapolis sparked by the killing of a black man, George Floyd, by a white police officer — with the president claiming that “THUGS are dishonoring the memory of George Floyd” before threatening to send in the “Military”.

“Any difficulty and we will assume control but, when the looting starts, the shooting starts. Thank you!” Trump added — making a bald threat to use military force against civilians.

Twitter has wrestled with the issue of how to handle world leaders who break its content rules for years. Most often as a result of Trump who routinely uses its platform to bully all manner of targets — from rival politicians to hated journalists, disobedient business leaders, and even actors who displease him — as well as to dispense direct and sometimes violent threats.

Since being elected, Trump has also used Twitter’s global platform as a foreign policy weapon, firing military threats at the likes of North Korea and Iran in tweet form.

Back in 2018, for example, he teased North Korean leader Kim Jong-Un with button-pushing nuclear destruction (see below tweet) — before going on to “fall in love” with the dictator when he met him in person.

Twitter’s go-to defence for not taking offending Trump tweets down in the past has been that, as US president, the substance of what the man tweets — however mad, bad and dangerous — is inherently newsworthy.

However, more recently, the company has created a policy tool that allows it to intervene — defining terms last summer around “public interest” content on Twitter.

It warned then (almost a full year ago, in June 2019) that it might place a public interest notice on tweets that would otherwise violate its rules (and therefore merit a takedown) — in order to “to provide additional context and clarity”, rather than removing the offensive tweet.

Fast forward a year and the tech giant has started applying labels to Trump’s tweets — beginning with a fact-check label earlier this week, related to the forthcoming US election, and following up now with a public interest notice related to Trump glorifying violence.

So, finally, the tech giant seems to be inching towards drawing a limit-line around Trump in near real-time.

Explaining its decision to badge the US president’s threat to order the military to shoot looters in Minneapolis, the company writes: “This Tweet violates our policies regarding the glorification of violence based on the historical context of the last line, its connection to violence, and the risk it could inspire similar actions today.”

“We’ve taken action in the interest of preventing others from being inspired to commit violent acts, but have kept the Tweet on Twitter because it is important that the public still be able to see the Tweet given its relevance to ongoing matters of public importance,” Twitter goes on.

It also links to its policy against tweets that glorify violence — which states unequivocally [in bold]: “You may not threaten violence against an individual or a group of people.”

Back in June, when Twitter announced the ‘abusive behavior’ label, it also warned that tweets which get screened with a public interest notice will not benefit from any algorithmic acceleration, writing: “We’ll also take steps to make sure the Tweet is not algorithmically elevated on our service, to strike the right balance between enabling free expression, fostering accountability, and reducing the potential harm caused by these Tweets.”

However the newsworthiness of Twitter’s decision to finally apply its own rules vis-a-vis Trump will ensure there’s plenty of non-algorithmic amplification (and no little irony).

We reached out to the company with questions about its decision to apply a public interest screen on Trump’s latest tweet but at the time of writing it had not responded.

On Wednesday night, Twitter CEO and co-founder, Jack Dorsey, put out a series of tweets defending its decision to apply a fact-check label to Trump’s earlier misleading tweets about vote-by-mail.

“This does not make us an “arbiter of truth”,” wrote Dorsey. “Our intention is to connect the dots of conflicting statements and show the information in dispute so people can judge for themselves. More transparency from us is critical so folks can clearly see the why behind our actions.”

Dorsey’s remarks followed pointed comments made by Facebook CEO Mark Zuckerberg to Fox News, seeking to contrast Facebook’s claimed ‘neutrality’ when policing its platform with Twitter’s policy of taking a stance on issues such as political advertising (which Twitter does not allow).

“I just believe strongly that Facebook shouldn’t be the arbiter of truth of everything that people say online,” Zuckerberg told the conservative news station. “Private companies… especially these platform companies, shouldn’t be in the position of doing that.”

It’s notable that Dorsey used Zuckerberg’s exact turn of phrase — “arbiter of truth” — to reject Facebook’s attack on Twitter’s policy as a straw man argument.



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Trump signs an executive order taking direct aim at social media companies

On Thursday, President Trump signed an executive order targeting the legal shield that internet companies rely on to protect them from liability for user-created content. That law, known as Section 230 of the Communications Decency Act is essential to large social platforms like Twitter, YouTube and Facebook, the kind of companies the president has long accused, without evidence, of engaging in anti-conservative censorship.

Trump was joined during the signing by Attorney General William Barr, who has previously expressed interest in stripping away or limiting the same legal protections for tech companies.

We previously examined a draft of the executive order that’s likely to bear a close resemblance to the just-released final version, embedded below. Among other things, the draft argued that platforms forfeit their rights to legal protection when they moderate content, as in the case of Twitter modifying the president’s tweet with a fact-checking disclaimer.

“The choices Twitter makes when it chooses to edit, blacklist, shadowban are editorial decisions, pure and simple,” Trump said during the signing. “In those moments, Twitter ceases to be a neutral public platform and they become an editor with a viewpoint. And I think we can say that about others also, whether you’re looking at Google, whether you’re looking at Facebook.”

On Tuesday, Twitter added warning labels to two tweets from the president that made false claims about vote-by-mail systems. The labels, which did not hide the tweets or even actually outright call them false, pointed users toward a fact-checking page. The move enraged the president, who lashed out at the company through tweets, specifically targeting Yoel Roth, Twitter’s head of site integrity.

Civil rights groups and internet freedom watchdogs denounced the order Thursday, with Oregon Senator Ron Wyden, the co-creator of the law in Trump’s crosshairs, denouncing his actions as “plainly illegal.”

“As the co-author of Section 230, let me make this clear — there is nothing in the law about political neutrality,” Wyden said of the order.

“It does not say companies like Twitter are forced to carry misinformation about voting, especially from the president. Efforts to erode Section 230 will only make online content more likely to be false and dangerous.”

This story is developing



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Going to war with Twitter, Trump threatens critical social media legal protections

Accusing Twitter of censorship for adding a contextual label to false claims he made about the 2020 election process, President Trump has again declared war on social media companies.

After the White House told reporters that the president would soon announce an executive order “pertaining to social media,” the draft of that order is out in circulation. We’ve reviewed the draft, and while its contents are somewhat shocking by the standards of a normal administration, this isn’t the first time we’ve seen the Trump administration lash out at social media companies over accusations of political bias. In fact, we may be seeing the same executive order now that circulated in draft form last year.

A draft of an executive order is just that: a draft. Until the administration actually introduces or signs an order, its wishes — and threats — should be taken with a grain of salt. But we can get an idea of what this White House has in mind for punishing social media companies for ongoing unfounded claims of anti-conservative censorship.

The president’s draft order tries to exert control over social media companies in a few ways. The most ominous of those is by attacking a law known as Section 230 of the Communications Decency Act. That law, often regarded as the legal infrastructure for the social internet, shields online platforms from legal liability for the content their users create. Without the law, Twitter or Facebook or YouTube (or Yelp or Reddit or any website with a comments section, including this one) could be sued for the stuff their users post.

Whether you think they should be held more accountable for their content or not, in a world without Section 230, social media companies would never have been able to scale into the services we use today.

The draft order attacks this legal provision by claiming that that part of the law means that “an online platform that engaged in any editing or restriction of content posted by others thereby became itself a ‘publisher,'” implying that a company would then be legally liable for things its users say. This is a misleading interpretation at best and one that seems specifically intended to let the White House intimidate companies like Twitter into moderating platforms even less.

This interpretation is a willful inversion of what the law really intends. Sen. Ron Wyden (D-OR), who co-authored Section 230, often says that the law provides companies with both a sword and a shield. The “shield” protects companies from legal liability and the “sword” allows them to make moderation decisions without facing liability for that either.

While Trump is trying to intimidate social media companies into doing even less moderation — such as Twitter labeling the falsehood he tweeted — the consensus beyond this politically expedient viewpoint is that social media should actually be removing and contextualizing more of the potentially harmful content on their platforms.

“Members across the spectrum, including far-right House and Senate leaders, are agitating for government regulation of internet platforms,” Wyden wrote in a prescient TechCrunch op-ed two years ago calling for tech companies to step up or face an existential threat.

“Even if the government doesn’t take the dangerous step of regulating speech, just eliminating the [Section] 230 protections is enough to have a dramatic, chilling effect on expression across the internet.”

Beyond attacking Twitter’s moderation decisions through Section 230, the draft executive order says the White House will reestablish a “tech bias” reporting tool, presumably so it can unsystematically collect anecdotal evidence that he and his supporters are being unfairly targeted on social platforms. According to the order, the White House would then submit those reports to the Justice Department and the Federal Trade Commission (FTC). The order would further rope in the FTC to make a public report of complaints and “consider taking action” against social media companies that “restrict speech.”

It’s not clear what kind of action, if any, the FTC would have legal ground to take.

The order also asks the Commerce Secretary to file a petition that would require the Federal Communications Commission to “clarify” parts of Section 230 — a role the commission isn’t likely eager to embrace.

“Social media can be frustrating. But an executive order that would turn the FCC into the president’s speech police is not the answer,” Democratic FCC commissioner Jessica Rosenworcel tweeted on Thursday morning.

The order also calls for the U.S. Attorney General William Barr to form a working group of state attorneys general “regarding the enforcement of state statutes” to collect information about social media practices, another presumably legally unsound exercise in partisanship. Barr, a close Trump ally, has expressed his own appetite for dismantling tech’s legal protections in recent months.

While Trump’s executive order may prove toothless, there is some appetite for dismantling Section 230 among tech’s critics in Congress — a branch of the government with much more power to hold companies accountable.

The most prominent of those threats is currently the EARN-IT Act, a Senate bill introduced in March that would amend Section 230 “to allow companies to “‘earn’ their liability protection” under the guise of pressuring them to crack down on enforcement against child sexual exploitation. The executive order doesn’t directly connect to that proposal, but sounding the war drums against the tech industry’s key legal provision will likely signal Trump’s Republican allies to double down on those efforts.

In response to the circulating draft executive order, Twitter declined to comment when reached by TechCrunch, and Facebook and Google did not respond to our emails. The Internet Association, the lobbying group that represents the interests of internet companies, was out with a statement opposing the president’s efforts on Thursday morning:

“Section 230, by design and reinforced by several decades of case law, empowers platforms and services to remove harmful, dangerous, and illegal content based on their terms of service, regardless of who posted the content or their motivations for doing so.

“Based on media reports, this proposed executive order seems designed to punish a handful of companies for perceived slights and is inconsistent with the purpose and text of Section 230. It stands to undermine a variety of government efforts to protect public safety and spread critical information online through social media and threatens the vibrancy of a core segment of our economy.”

The group also pointed to the fact that political figures rely on social media to successfully broadcast their thoughts to millions of followers every day—80 million, in Trumps’ case.

The ACLU also weighed in on the executive order Thursday morning. “Much as he might wish otherwise, Donald Trump is not the president of Twitter,” said ACLU Senior Legislative Counsel Kate Ruane. “This order, if issued, would be a blatant and unconstitutional threat to punish social media companies that displease the president.”

“Ironically, Donald Trump is a big beneficiary of Section 230. If platforms were not immune under the law, then they would not risk the legal liability that could come with hosting Donald Trump’s lies, defamation, and threats.”



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Daily Crunch: Twitter vs. Trump

Tensions escalate between President Trump and his favorite social media platform, Google and Microsoft considering investing in the Indian telecom market and the Raspberry Pi foundation announces a new Raspberry Pi.

Here’s your Daily Crunch for May 28, 2020.

1. Jack Dorsey explains why Twitter fact-checked Trump’s false voting claims

After Twitter flagged a pair of President Trump’s tweets with a fact-checking label on Tuesday, White House officials denounced a specific Twitter employee and said that the president will soon sign an executive order “pertaining to social media.”

Meanwhile, in a series of tweets, Twitter CEO Jack Dorsey resisted the idea that the platform is becoming an “arbiter of truth” and instead said, “Our intention is to connect the dots of conflicting statements and show the information in dispute so people can judge for themselves.” He also said, “There is someone ultimately accountable for our actions as a company, and that’s me. Please leave our employees out of this.”

2. Google and Microsoft reportedly considering stakes in telecom firms in India after Facebook deal

Weeks after Facebook acquired a 9.9% stake in India’s Reliance Jio Platforms, two more American firms are reportedly interested in the Indian telecom market. Google is considering buying a stake of about 5% in Vodafone Idea, the second largest telecom operator in India, according to Financial Times. Separately, Microsoft is in talks to invest up to $2 billion in Reliance Jio Platforms, Indian newspaper Mint reported Friday.

3. Raspberry Pi Foundation announces Raspberry Pi 4 with 8GB of RAM

As always, you get a single-board computer that is the size of a deck of cards. It has an ARM-based CPU, many ports, Wi-Fi, Bluetooth and a big community of computer enthusiasts. The 8GB model costs $75, which makes it the most expensive Raspberry Pi out there.

4. Providing card services to fintech companies around the world gives Marqeta a $4.3 billion valuation

This could have been Marqeta’s year to list as a public company on a major American stock exchange. Instead, in the wake of an American economy pushed over the edge by a global pandemic, the company has turned to an undisclosed financial services firm for another $150 million in equity funding.

5. Verizon CEO Hans Vestberg shares his COVID-19 strategy and tactics

Hans Vestberg, CEO of TechCrunch’s parent company Verizon, joined us for an episode of Extra Crunch Live. In our discussion, he spoke about how he’s managing the organization during this global crisis, his thoughts on work-from-home, acquisition strategy and the ways in which 5G will change the way we work and live. (Extra Crunch membership required.)

6. SpaceX’s first astronaut launch is scrubbed due to weather – next attempt set for Saturday

SpaceX and NASA made the call to scrub the launch since there were a couple of weather issues that prevented the attempt from taking place. The next window for the launch is Saturday, May 30 at 3:22 PM EDT.

7. Netflix, Disney+ or HBO Max? The best streaming service for your watching habits

Don’t waste any time arguing! These recommendations are 100% objectively correct.

The Daily Crunch is TechCrunch’s roundup of our biggest and most important stories. If you’d like to get this delivered to your inbox every day at around 9am Pacific, you can subscribe here.



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Jack Dorsey explains why Twitter fact-checked Trump’s false voting claims

After Twitter flagged a pair of President Trump’s tweets with a fact-checking label on Tuesday, tensions between the president and his favored social media platform are running high.

On Wednesday night, Twitter CEO Jack Dorsey—rarely one to pick a political fight—took to his own platform to clarify the company’s decision.

In the statement, Dorsey referenced comments Mark Zuckerberg made to Fox News contrasting Facebook’s obsessively neutral approach to policing its platform with Twitter’s present situation. “I just believe strongly that Facebook shouldn’t be the arbiter of truth of everything that people say online,” Zuckerberg said. “Private companies… especially these platform companies, shouldn’t be in the position of doing that.”

Dorsey also denounced Trump’s online supporters and surrogates for going after the company’s executives, asking the Twitter’s newly energized critics, inspired by Trump’s own ire toward the company, to “please leave our employees out of this.”

On Dorsey’s own account and the official Twitter Safety account, the company clarified that its decision to add a fact-checking link to two of Trump’s tweets stemmed specifically from the possibility that they might “confuse voters about what they need to do to receive a ballot and participate in the election process.”

In the tweets the company added a label to—but did not hide or remove—the president states falsely that California’s governor is “sending ballots to millions of people, anyone living in the state no matter who they are or how they got there.” In reality, the state is only sending the ballots to registered voters. Trump also made fear-mongering false claims about the integrity of mail-in voting, a system already widely used around the country in the form of absentee ballots.

With his clarification, Dorsey linked to what Twitter calls its “civic integrity policy,” a set of rules prohibiting certain kinds of “manipulative behavior” on the platform. Per those rules, misleading information about how to vote, the documents required to vote or the date and time of an election of other civic process are prohibited. Under the policy, broader claims about elections “such as unsubstantiated claims that an election is ‘rigged'” are not prohibited.

Twitter’s list of possible enforcement actions includes forcing users to delete the tweets, locking their account if the misinformation is present in a bio or permanent suspension “for severe or repeated violations of this policy.”

Though the timing might be coincidental, Tuesday’s move by Twitter came on the heels of a series of tweets from Trump promoting a baseless conspiracy theory that MSNBC host and political rival Joe Scarborough was responsible for the death of a Congressional intern almost two decades prior.

On Wednesday evening, White House press secretary Kayleigh McEnany told reporters the president would soon sign an executive order “pertaining to social media,” widely expected to be a shocking though likely unsubstantial strike back at Twitter’s policy enforcement choices this week. The order may rehash the White House’s previous stalled efforts to threaten Section 230 of the Communications Decency Act—a vital legal provision underpinning the modern internet—and wield power against social media companies through the FTC and FCC.

Alluding to the expected retaliation, Trump tweeted “Stay Tuned!!!” to his more than 80 million followers.



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Investors say emerging multiverses are the future of entertainment

The COVID-19 pandemic is accelerating the adoption of new technologies and cultural shifts that were already well underway. According to a clutch of heavy-hitting investors, this dynamic is particularly strong in gaming and extended reality.

Unlike other segments of the startup and tech world, where valuations have been slashed, early-stage companies focused on building new games, gaming infrastructure and virtual or extended reality entertainment are having no trouble raising money. They’ve even seen valuations rise, investors said.

“Valuations have increased pretty significantly in the gaming sector. Valuations have gone up 20 to 25% higher than I would have seen prior to this pandemic,” Phil Sanderson, a co-founder and managing director at Griffin Gaming Partners, told fellow participants on a virtual panel during the Los Angeles Games Conference earlier this month.

Driving the appetite for new investments is the entertainment industry’s bearhug of virtual events, animated features, games and social media platforms after widespread shelter-in-place orders made physical events an impossibility.



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Instagram to test new revenue streams, including badges and IGTV ads

Instagram today is launching new tools that enable video creators to make money, including badges that viewers can purchase during Instagram Live videos and the introduction of IGTV ads. Both launches are considered a test, as the company is limiting the features’ availability during its experimentation phase, it says.

Badges will give viewers a way to support their favorite creators while also standing out in the comments, similar to efforts on other live video platforms, like YouTube and Twitch. There will be different “heart” badges viewers can choose from, offered at price points of $0.99 for one heart, $1.99 for two hearts or $4.99 for three hearts. Viewers can only buy one badge during a live video.

Once purchased, the badges will appear next to the person’s name throughout the live video as they comment, which helps them stand out. This helps creators more quickly see which fans are supporting their efforts and give them a shout-out, if desired, or respond to their questions. In addition, creators will be able to see a list of all their badge holders.

Beyond Instagram, fans have been able to support Facebook Live creators by purchasing Stars on live videos, which is more of a virtual tipping mechanism. Video creators have also been able to monetize by inserting ads in their Facebook Live videos or collaborating with brands.

The new badges will launch next month with a small group of creators Instagram has chosen to work with here in the U.S. In the months ahead, the feature will expand to other markets, including Brazil, the U.K., Germany, France, Italy, Turkey, Spain and Mexico, in addition to becoming more broadly available across the U.S.

During the testing phase, Instagram isn’t taking a revenue share of badge sales but will later take a percentage cut of an undisclosed amount.

The launch comes at a time when Instagram has seen rapid growth in its live video platform, as creators and fans have been sheltering at home amid the COVID-19 pandemic. From February 2020 to March, Instagram says Live creators have seen a 70% increase in video views, for example.

In addition to the debut of badges, Instagram is also introducing advertising within Instagram’s long-form video platform, IGTV.

The IGTV ads will initially appear when people click to watch IGTV videos from the previews in their feed. These ads will be built for mobile and up to 15 seconds in length.

This is also considered a test, as Instagram is looking to see how ad placements like this should work — after all, interrupting the experience at the exact point the user has been encouraged to click to see more could end up hurting video views. The company says it will also test the ability to skip ads, to ensure the product works well for viewers, creators and advertisers alike.

IGTV ads will be tested initially with a small group of creators and advertisers, including Sephora and Puma, in the U.S. It will slowly expand access to ads over time. The company says at least 55% of the revenue from advertising will go to the creator.

Bloomberg had reported in March on Instagram’s plans to introduce ads in IGTV, in a move to challenge YouTube.

An Instagram spokesperson declined to share growth metrics for IGTV, which has also seen increased usage during the COVID-19 crisis. Just ahead of the outbreak, IGTV was struggling — only 1% of Instagram users had downloaded the app and the company had pulled the IGTV button from Instagram. That’s now begun to change with more brands returning to the platform in March and April, leading to growing views and engagement numbers.

“Creators have different needs and ambitions. Providing a variety of monetization tools is crucial in order to support all creators on Instagram, from emerging digital stars to established entertainers and everything in between,” said Instagram COO Justin Osofsky, in a statement. “We’re excited to add these two new revenue streams to the mix of tools for creators to help them generate additional income to fuel their work.”

The company, which recently announced Live Shopping, says it has more plans in the works for monetization in the months to come. This includes an expansion of shopping to more creators who want to sell their own merchandise and the rollout of Brand Collabs Manager to all U.S. creators.



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Facebook launches Collab, a mix-and-match app for making collaborative music videos

Facebook’s internal R&D group, NPE Team, is rolling out yet another new app today called Collab after having just launched a new group audio calling app, CatchUp, on Tuesday. With Collab, the focus has now returned to video, and specifically, the concept of watching, mixing, and matching original videos together, beginning with music.

In Collab, creators can either record their own musical arrangement or swipe to discover arrangements to build a composition, or a “collab.” While there are some elements of TikTok’s duets in this idea, the difference is that all videos posted to Collab can be mixed and matched with others. TikTok, meanwhile, allows creators to control who can duet with them.

In addition, Collab is only designed for making original music videos for the time being, which sets it apart from other video apps — including TikTok, Dubsmash, Triller, and more which have users creating content to the music from popular songs available via an in-app catalog.

Though focused on music, you don’t necessarily have to be a gifted musician to publish to Collab. You could participate by doing something simple — like banging on a child’s xylophone, beating a tambourine, pulling on a roll of tape, tapping a glass bottle, or even just tapping their foot. Musicians could then use that video alongside their own content to build their “collab.”

The collabs can only be up to 15 seconds in length, as this is not intended to be a professional music-making platform, but rather one that’s used for fun and experimentation.

Once users have created a collab, they can publish it for others to watch in the app’s feed or to further remix. However, the underlying music itself cannot be remixed — only the videos. The resulting collab can also be published to other social media platforms, including Instagram, Facebook Stories, and more.

There are a number of existing apps that allow users to collaborate with others on music, including by mixing sounds, making recordings, and arranging compositions. But these tend to be digital audio workstation (DAW) software programs, or at least those aimed at semi-professional to professional musicians. Spotify’s Soundtrap is one example. BandLab, Endless, Bandpass, Kompoz, are a few others. Vampr, meanwhile, helps musicians discover new collaborators. Collab, meanwhile, is more open to mainstream users — including those who play music for fun or are just fans of music in general.

Facebook says it’s been working on Collab for a few months, but hurried the launch in light of so many people being sheltered in place around the world due to the coronavirus pandemic.

“Digital spaces can connect us when we can’t be together in person, and Collab is a new way to create together,” a Facebook company spokesperson said about the launch.

However, the app itself is not ready to rapidly scale, which is why it’s being released today as an invite-only beta.

The company notes there’s still work that needs to be done to polish the app’s experience, but the team will be iterating on the product and responding to user feedback going forward. More people will be able to join Collab as invites roll out in batches. Access to the waitlist is here.

Collab is the latest in a series of releases from Facebook’s R&D group, NPE Team, which so far has launched a small handful of apps, including meme creator Whale, conversational app Bump, music app Aux, video app Hobbi, couples app Tuned, Apple Watch app Kit, and just yesterday, group calling app CatchUp. (Bump has since shut down.)

Prior to CatchUp, apps were launched with little fanfare but now Facebook is publically announcing their debuts and answering questions. That’s a change in strategy for the team, and one that could point Facebook’s desire to capitalize on users’ hunger for new social and entertainment experiences while stuck at home due to the COVID-19 outbreak.

Collab is available as an invite-only beta on iOS in the U.S. and Canada.



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After Twitter fact-check, Trump threatens to regulate or close down social media platforms

Once again, Trump has doubled down. Following the addition of a fact-checking warning label added to his tweet about mail-in ballots, Trump took to the platform yet again to denounce it. In what may be his strongest words to date against a service that has largely given him free rein to this point, the President suggested that social media services would have to be regulated or shut down. Republicans have long held that social media sites harbor an anti-conservative bias. 

“Republicans feel that Social Media Platforms totally silence conservatives voices,” he tweeted. “We will strongly regulate, or close them down, before we can ever allow this to happen. We saw what they attempted to do, and failed, in 2016.”

That last bit appears to be a reference to the role platforms like Twitter and Facebook played in the 2016 election. Trump then went on to reassert earlier claims about mail-in ballots, accusing a push for easy access to voting amid a pandemic of being a “free for all on cheating, forgery and the theft.”

It was precisely those claims that earned him a Twitter fact-checking label in the first place. As of this writing, however, no such label has been added to the new tweet sent a little after 7AM ET this morning. It’s been a busy couple of days for Trump on his favored social media platform, following the long holiday weekend. Last night he accused the service of “stifling free speech,” in spite of Twitter’s long-standing reluctance to either delete tweets or ban Trump over perceived TOS violations.

This morning the President took to Twitter to once again tie a cable news morning host to an old conspiracy theory about his late-wife host and declare “Obamagate” worse than Watergate.



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Google removes millions of negative TikTok reviews amid backlash in India

ByteDance’s TikTok app, which has gained hundreds of millions of users in India with its short-form videos, is facing criticism in its biggest overseas market after disturbing videos surfaced on the platform.

Phrases such as BanTikTok, DeleteTikTok, and BlockTikTok have trended on Twitter in India in the past three weeks after numerous users expressed disgust over some videos that were circulating on Chinese giant ByteDance’s jewel app.

Users unearthed and shared numerous recent TikTok videos on Twitter that appeared to condone domestic violence, animal cruelty, racism, child abuse and objectification of women.

The backlash has resulted in millions of Indians giving the app a one-star rating on its Google Play Store listing and posting poor reviews that are critical of the app. The app’s overall rating tanked from 4.5 as of earlier this month to as low as 1.2 — until Google intervened.

A Google spokesperson said the company removed millions of negative TikTok reviews that users had posted as a corrective action to curb spam abuse. After this correction, TikTok’s rating has recovered slightly to 1.6. At one time, the overall “sentiment” of the app that in part describes a user’s satisfaction with the app based on its reviews, dropped from 86% to 39%, mobile insight firm Apptopia told TechCrunch.

Outrages over an app is not a new phenomenon. In India itself, there have been a handful of cases including an incident when an alleged remark made by Snapchat co-founder upset many Indians, many of whom mistakenly deleted — and left poor ratings for — Snapdeal e-commerce app.

But the new incident, which snowballed after Faizal Siddiqui (a social media influencer) posted a spoof video of an acid attack (for which he has since apologized), has put TikTok’s content moderation efforts on spotlight in India, where its app reached 200 million users late last year.

Maneka Sanjay Gandhi, an Indian politician, argued that TikTok was not following the Indian government’s order after lapses in its content moderation efforts became apparent this month.

In a statement, a TikTok spokesperson said, “keeping people on TikTok safe is a top priority and we make it clear in our Term of Service and Community Guidelines that clearly outlines what is not acceptable on our platform. As per the policy, we do not allow content that risks safety of others, promotes physical harm or glorifies violence against women. The behaviour in question violates our guidelines and we have taken down content, suspended the account, and are working with law enforcement agencies as appropriate.”

But ByteDance did not reveal how many content moderators it had in India and how proactively it removes objectionable videos — or if it does. Last year, TikTok grappled with a similar issue when a High Court in India ordered Google and Apple to block the app in the country over porn and other illegal content. The ban was lifted weeks later.



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Twitter adds a warning label fact-checking Trump’s false voting claims

On the heels of a furor over his tweets accusing MSNBC host Joe Scarborough of murder, Twitter has quietly begun to fact-check the president.

A new warning label encouraging Twitter users to “Get the facts about mail-in ballots” appeared on a series of tweets in which the president baselessly claimed ballots received through mail-in voting methods are “fraudulent.”

In a statement to TechCrunch, a Twitter spokesperson said the pair of tweets from the president “contain potentially misleading information about voting processes and have been labeled to provide additional context around mail-in ballots.”

“This decision is in line with the approach we shared earlier this month,” the spokesperson said, linking to the company’s recent blog post on its misinformation policies.

Clicking through the new prompt from Twitter brings users to a fact-checking page highlighting a CNN story debunking the president’s false claims. The page also offers a summary with bullet points providing useful context for the misleading tweets, including the fact that vote-by-mail is already widely in use around the country.

Trump has railed against vote-by-mail efforts in recent weeks, in spite of the consensus view by experts that voting through the mail is a safe process — so safe that it’s already widely used for absentee ballots and relied upon in five states as the primary method for voting.



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Twitter plans to expand its misinformation labels—but will they apply to Trump?

President Trump is again testing Twitter’s stomach for misinformation flowing from its most prominent users.

In a flurry of recent tweets, Trump floated conspiracy theories about the death of Lori Klausutis, an intern for former congressman Joe Scarborough who was found dead in his Florida office in 2001—a freak accident a medical examiner reported resulted from a fall stemming from an undiagnosed heart condition. Scarborough, a political commentator and host of MSNBC’s Morning Joe, is a prominent Trump critic and a frequent target for the president’s political ire.

The medical evaluation and lack of any evidence suggesting something nefarious in the former intern’s death has not been enough to discourage Trump from revisiting the topic frequently in recent days.

“When will they open a Cold Case on the Psycho Joe Scarborough matter in Florida. Did he get away with murder?” Trump tweeted in mid-May. A week later, Trump encouraged his followers to “Keep digging, use forensic geniuses!” on the long-closed case.

In a statement provided to TechCrunch, Twitter expressed that the company is “deeply sorry about the pain these statements, and the attention they are drawing, are causing the family.”

“We’ve been working to expand existing product features and policies so we can more effectively address things like this going forward, and we hope to have those changes in place shortly,” a Twitter spokesperson said.

When asked for clarity about what product and policy changes the company was referring to, Twitter pointed us to its blog post on the labels the company introduced to flag “synthetic and manipulated media” and more recently COVID-19 misinformation. The company indicated that it plans to expand the use of misinformation labels outside of those existing categories.

Twitter will not apply a label or warning to Trump’s recent wave of Scarborough conspiracy tweets, but the suggestion here is that future labels could be used to mitigate harm in situations like this one. Whether that means labeling unfounded accusations of criminality or labeling that kind of claim when made by the president of the United States remains to be seen.

In March, Twitter gave a video shared by White House social media director Dan Scavino and retweeted by Trump its “manipulated content” label—a rare action against the president’s account. The misleadingly edited video showed presumptive Democratic nominee Joe Biden calling to re-elect Trump.

According to the blog post Twitter pointed us to, the company previously said it will add new labels to “provide context around different types of unverified claims and rumors as needed.”

Even within existing categories—COVID-19 misinformation and manipulated media—Twitter has so far been reluctant to apply labels to high profiles accounts like that of the president, a frequent purveyor of online misinformation.

Twitter also recently introduced a system of warnings that hide a tweet, requiring the user to click through to view it. The tweets that are hidden behind warnings “[depend] on the propensity for harm and type of misleading information” they contain.

Trump’s renewed interest in promoting the baseless conspiracy theory prompted the young woman’s widower T.J. Klausutis to write a letter to Twitter CEO Jack Dorsey requesting that the president’s tweets be removed.

In the letter, Klausutis told Dorsey he views protecting his late wife’s memory as part of his marital obligation, even in her death. “My request is simple: Please delete these tweets,” Klausutis wrote.

“An ordinary user like me would be banished from the platform for such a tweet but I am only asking that these tweets be removed.”



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This Week in Apps: Facebook takes on Shopify, Tinder considers its future, contact-tracing tech goes live

Welcome back to This Week in Apps, the Extra Crunch series that recaps the latest OS news, the applications they support and the money that flows through it all.

The app industry is as hot as ever, with a record 204 billion downloads and $120 billion in consumer spending in 2019. People are now spending three hours and 40 minutes per day using apps, rivaling TV. Apps aren’t just a way to pass idle hours — they’re a big business. In 2019, mobile-first companies had a combined $544 billion valuation, 6.5x higher than those without a mobile focus.

In this Extra Crunch series, we help you keep up with the latest news from the world of apps, delivered on a weekly basis.

This week we’re continuing to look at how the coronavirus outbreak is impacting the world of mobile applications. Notably, we saw the launch of the Apple/Google exposure-notification API with the latest version of iOS out this week. The pandemic is also inspiring other new apps and features, including upcoming additions to Apple’s Schoolwork, which focus on distance learning, as well as Facebook’s new Shops feature designed to help small business shift their operations online in the wake of physical retail closures.

Tinder, meanwhile, seems to be toying with the idea of pivoting to a global friend finder and online hangout in the wake of social distancing, with its test of a feature that allows users to match with others worldwide — meaning, with no intention of in-person dating.

Headlines

COVID-19 apps in the news

  • Fitbit app: The fitness tracker app launched a COVID-19 early detection study aimed at determining whether wearables can help detect COVID-19 or the flu. The study will ask volunteers questions about their health, including whether they had COVID-19, then pair that with activity data to see if there are any clues that could be used to build an early warning algorithm of sorts.
  • U.K. contact-tracing app: The app won’t be ready in mid-May as promised, as the government mulls the use of the Apple/Google API. In testing, the existing app drains the phone battery too quickly. In addition, researchers have recently identified seven security flaws in the app, which is currently being trialed on the Isle of Wight.

Apple launches iOS/iPadOS 13.5 with Face ID tweak and contact-tracing API

Apple this week released the latest version of iOS/iPadOS with two new features related to the pandemic. The first is an update to Face ID which will now be able to tell when the user is wearing a mask. In those cases, Face ID will instead switch to the Passcode field so you can type in your code to unlock your phone, or authenticate with apps like the App Store, Apple Books, Apple Pay, iTunes and others.

The other new feature is the launch of the exposure-notification API jointly developed by Apple and Google. The API allows for the development of apps from public health organizations and governments that can help determine if someone has been exposed by COVID-19. The apps that support the API have yet to launch, but some 22 countries have requested API access.



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Facebook’s Workplace, now with 5M paying users, adds drop-in video Rooms and more

One of the biggest technology takeaways of the last couple of months has been that organizations need confident, wide-ranging digital strategies to stay afloat, and Facebook — in its wider bid to build products to serve businesses — is taking note. In the same week that the social network doubled down on business tools for small and medium enterprises with Shops, it is also sharpening its focus on larger enterprises and how they might use its platform.

Today, Facebook announced a number of new products coming to Workplace, its enterprise-focused chat and video platform, including Workplace versions of Rooms (its Houseparty video drop-in clone), Work Groups (a feature it launched on Facebook itself last October to create informal Groups for co-workers), more tools to make video conversations more interactive and enhanced tools for its Portal video hardware.

Alongside all that, Facebook also announced the general availability of Oculus for Business, an enterprise-focused version of its virtual reality headset and platform that plays on how spatial computing is starting to get adopted in a business setting, particularly in training and collaboration projects. It said that there are now more than 400 independent software vendors contributing products to the effort.

The new products are coming at a time when Facebook is focusing how its platform can be a natural tool for consumers who are already using it, to migrate to use it more for work purposes too.

This is something that Mark Zuckerberg has also been teasing out, with his own announcements and discussion today about moving more of Facebook’s staff to remote work. “This is all about a feeling of presence,” he said during his Live video, aimed at staff but broadcast publicly. “As we use these tools for work as well and eat our own dog food, we’ll advance the technology.”

Facebook is also responding to what is going on in the wider working world. Video conferencing and other communications services for remote teams are booming, a direct result of people having to work from home to fall in line with current COVID-19 social distancing measures.

That shift has led to a huge surge of usage and interest in communications tools like Zoom, Teams and Skype (from Microsoft) and Hangouts and Meet (Google’s video offerings).

Facebook itself has been no stranger to that trend: Workplace now has 5 million paying users (and millions more using it for free) — up by 2 million to the end of March. (For some, but not direct, comparison, Slack says it has 12 million daily users and more than 119,000 paying customers, which include many more individual users; Microsoft’s Teams most recent numbers from March are 44 million daily users, but it doesn’t break out which of those are paying.)

Interestingly, that number doesn’t include April or the first part of May, arguably the peak of measures for people to shelter in place in countries outside of Asia (where many put in measures earlier).

“We will see the impact of COVID-19 a few weeks from now,” Julien Codorniou, VP for Workplace, said in an interview. He added that he doesn’t think that the softened economy, and subsequent layoffs for some large employers, will have had an impact on growth, despite Facebook’s customer list including big players from the hospitality and retail sectors (Walmart, Virgin Atlantic and Booking.com are among its many customers in those sectors).

“Usage has stayed the same,” he said. “They know they will have to go back to work at some point and they have to keep their [employee] community engaged. Workplace became mission-critical overnight.”

The new features getting launched today are interesting in part because they are not necessarily so much about expanding the Workplace ecosystem with more links to outside apps — that was one strategy that Workplace has chased in previous iterations to keep up with Slack and enhance its toolset — as it is about enhancing the Facebook-native set of features that it would like people to use. It might speak to Facebook accepting that its strongest play is to accentuate its social features rather than try to position itself as an all-in-one productivity platform (which might come naturally as a result; or might not).

Work Groups — basically smaller groups you could create on Facebook to chat directly to your colleagues outside of your wider circle of friends — was an odd one to launch outside of Workplace, but Codorniou said it was very intentional: the idea was to give a wider set of Facebook users a taste of how they might use Facebook in a work context, and to hopefully drive more usage of Facebook as a result.

The fact that the Rooms feature is now coming to Workplace itself will be one way to entice more of those users — there are now 20 million (yes, that’s right: the power of Facebook scale) — to migrate their usage to Workplace to take up other tools on offer there. For those on Workplace already, it’s another way to boost engagement on the platform.

Rooms are also an import from the consumer side of the business. Rooms was Facebook’s informal attempt to bring in a bit of the spontaneity of other apps like Houseparty (which is a part of Epic Games), but tapping into the social graph that you already have on Facebook. It’s a relatively new feature, only getting launched at the end of April, so it’s interesting to see it making such a quick appearance on Workplace. (Live took significantly longer to get imported.)

The key element of Rooms that will stand out for Workplace users is that those who are on Workplace already can use it to create links that others can use to drop in, even if they’re not a part of the user’s Workplace group or on Facebook itself. Like Zoom or the others, essentially it’s a URL link that will let anyone with a camera, a microphone, a browser and a connection link in.

The tools that Facebook is adding to enhance how Workplace users are able to work with video, meanwhile, will also potentially improve engagement on the platform, but also more simply, give it needed parity with the other tools that have proven popular — necessary if Facebook hopes to get more traction with its native tools, even as it continues to offer integrations with the likes of Zoom.

Live Producer lets the host of a video live event start polls, share their screens and see “health” metrics to gauge responses to what they are saying. Q&A follows the same idea, a Slide-like system to queue, triage and select questions without the questions being necessarily visible to everyone watching. Lastly, the addition of captions will be especially welcome in international teams when you might not always be speaking to people fluent in whatever language you’re using. It’s starting first with live captions in English, Spanish, Portuguese, French, Italian and German.



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