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Twitter runs a test prompting users to revise “harmful” replies

In its latest effort to deal with rampant harassment on its platform, Twitter will look into giving users a second chance before they tweet. In a new feature the company is testing, users who use “harmful” language will see a prompt suggesting that they self-edit before posting a reply.

The framing here is a bit disingenuous—harassment on Twitter certainly doesn’t just happen in the “heat of the moment” by otherwise well-meaning individuals—but anything that can reduce toxicity on the platform is probably better than what we’ve got now.

Last year at F8, Instagram rolled out a similar test for its users that would “nudge” them with a warning before they post a potentially offensive comment. In December, the company offered an update on its efforts. “Results have been promising, and we’ve found that these types of nudges can encourage people to reconsider their words when given a chance,” the company wrote in a blog post.

This kind of thing is particularly relevant right now, as companies conduct moderation across their massive platforms with relative skeleton crews. All of the major social networks have announced an increased reliance on AI detection as the pandemic keeps tech workers away from the office. In Facebook’s case, content moderators are among the employees they’d like to bring back first.

We’ve reached out to Twitter for more information about the kind of language that triggers the new test feature and if the company will also consider the prompt for regular tweets that aren’t replies and will update the story if we receive additional info about what this experiment will look like.



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India’s Glance tops 100 million daily active users in 21 months

Glance, which serves media content, news, and casual games on the lock screen of Android-powered smartphones, has amassed 100 million daily active users, it said today.

The subsidiary of ad-firm InMobi Group reached the milestone in 21 months in what appears to be the shortest duration for any popular internet service to gain their first 100 million daily active users, said Naveen Tewari, founder and chief executive of InMobi Group, in an interview with TechCrunch.

Glance uses AI to offer personalized experience to its users. The service replaces the otherwise empty lock screen with locally relevant news, stories, and casual games. Late last year, InMobi acquired Roposo, a Gurgaon-headquartered startup, that has enabled it to introduce short-form videos on the platform.

“Introducing short-form videos and games on Glance has helped us increase the engagement level. About 25% of our users actively play games on Glance,” said Tewari. The firm is now working to make these short-form videos available in many local languages. (You can also try the service on your mobile web browser.)

In addition to offering a standalone app on Google Play Store, Glance ships pre-installed on several smartphone models. InMobi Group maintains tie-ups with nearly every top Android smartphone vendor including Xiaomi, the top player in India, and Samsung.

But users can easily disable the service, said Tewari, adding that the 100 million users the firm is reporting today are those who consciously engage with content on Glance. Users spend about 25 minutes consuming content on Glance each day, he said.

Sitting on the lock screen, perhaps the most coveted real estate on a smartphone to reach a user, has allowed Glance to deliver any information to a very large number of users in a short time. Tewari said more than 50 million users reacted to Glance informing them about India’s Prime Minister Narendra Modi’s speech last month surrounding the lockdown in the country, for instance.

“We are not just a short-form video platform. We are not just a gaming platform nor one that serves just news. Given where we sit, we cater to nearly everything that is out there across the world. So everyone has something to consume,” he said.

The service is currently available in India, its biggest market with more than 80 million users, Indonesia, Malaysia, Thailand, and the Philippines. Tewari said the firm plans to roll out Glance across the globe in the next two years.

Glance, which raised $45 million last year, is currently not monetizing its users. Tewari said he has experimented with a few ideas, but won’t make any push on this front for another one to two quarters.



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Tumblr now removes reblogs in violation of its hate speech policy, not just the original posts

Tumblr is making a change to how it deals with hate speech on its blogging platform. The company announced today it will also remove the reblogs (repostings) from any blogs that were suspended for violating its policies around hate speech. Already, the company says it’s identified nearly 1,000 blogs that were banned for blatant violations of its hate speech rules. Most of these blogs contained Nazi-related content, it said. This week, Tumblr began to remove all the reblogs from these previously banned sites, as well — a number totaling 4.47M individual posts.

In an announcement, Tumblr explains its reasoning behind the decision to also remove the reblogged material:

We’ve listened to your feedback and have reassessed how we can more effectively remove hateful content from Tumblr. In our own research, and from your helpful reports, we found that much of the existing hate speech stemmed from blogs that have actually already been terminated. While their original posts were deleted upon blog termination, the content of those posts still lived on in reblogs. Those reblogs rarely contained the kind of counter-speech that serves to keep hateful rhetoric in check, so we’re changing how we deal with them.

In other words, it saw no value in allowing the hate speech to live on in this reposted state, as the majority of the reblogs weren’t engaged in providing what Tumblr referred to as “educational” or “necessary counter-arguments” to the hate speech.

When asked if it did, in fact, remove reblogs of an educational nature, Tumblr said it used human moderators to determine which content was in violation and which was not. Any blogs containing “productive counter-conversations” or “educational blogs” were not removed as part of this process, we’re told.

In addition, Tumblr says that moving forward, it will evaluate all blogs suspended for hate speech and consider mass reblog deletion when appropriate.

The company consulted with outside experts — including Center for Democracy and Technology, Brennan Center for Justice, EFF, and Stanford tech policy academic Daphne Keller —  to determine the right course of action. Ultimately, Tumblr believes the new approach is aligned with the recommended best practices around hate speech it has been advised to adopt.

“We are, and will always remain, steadfast believers in free speech. Tumblr is a place where you can be yourself and express your opinions. Hate speech is not conducive to that,” the company’s announcement read. “When hate speech goes unchecked, it eventually silences the voices that add kindness and value to our society. That’s not the kind of Tumblr any of us want.”

Tumblr also noted its decisions it’s making aren’t being left up to A.I. and algorithms. Instead, Tumblr asks users to flag hate speech they come across for review by Tumblr’s Trust & Safety team.

As expected, there’s a debate about the policy taking place in the comments of the Tumblr post about the changes. On one side are those who support the idea of companies enforcing policies around the sort of content they do not want to host. On the other, are the free speech advocates who see any such policy as a form of censorship.

The effort to take more action on hate speech follows Tumblr’s 2018 decision to ban porn from its platform after getting kicked out of Apple’s App Store for hosting the content. Similarly, hosting hate speech reblogs could cause problems with Apple’s own rules.

Tumblr has made few changes since its acquisition by WordPress owner Automattic from (TechCrunch parent) Verizon in 2019. But its earlier decisions to clean up its site have had a negative impact on its traffic.

Its significantly devalued price point at the time of the Automattic deal was attributed to its decision to remove NSFW content. Almost every meaningful metric was down year-over-year since the ban, including total visitors, uniques, average site visit, traffic, daily active users, and more. Meanwhile, the younger demographic who used to populate Tumblr in the millions have largely moved on to expressive, video-centric social platforms, like TikTok and Twitch.

Tumblr’s Community Guidelines haven’t been updated to include its decision to remove reblogs of hate speech, but its full hate speech rules can be viewed here. 



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All product creators can learn something from Jackbox Games’ user experiences

During this period of shelter-in-place, people have had to seek out new forms of entertainment and social interaction. Many have turned to a niche party series made by a company best known for an irreverent trivia game in the ’90s called “You Don’t Know Jack.”

Since 2014, the annual release of the Jackbox Party Pack has delivered 4-5 casual party games that run on desktop, mobile and consoles that can be played in groups as small as two and as large as 10. In a clever twist, players use smartphones as controllers, which is perfect for typing in prompts, selecting options, making drawings, etc.

The games are tons of fun and perfect for playing with friends over video conference, and their popularity has skyrocketed, as indicated by Google Trends. I polled my own Twitter following and found that nearly half of folks had played in the last month, though a full third hadn’t heard of Jackbox at all.

How do these games work?

There are more than 20 unique games across Jackbox Party Packs 1-6, too many to explain — but here are three of the most popular:

  • Fibbage: A twist on the traditional trivia game, players are asked to invent an answer to a question of obscure knowledge (e.g. “a Swedish man who works as a dishwasher receives disability benefits due to his unusual addiction to ____.”) Then all the invented answers are mixed in with the truth and players must select the real answer while avoiding fakes. You earn points for guessing correctly and for tricking other players (the answer is “heavy metal”).


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Sam Altman backs ‘video-first’ dating app Curtn

As the quarantine dramatically transforms social and romantic lives, a new dating app advised by Grindr founder Joel Simkhai and former YC chief Sam Altman is aiming to capitalize on the skyrocketing popularity of video chat.

CEO Brenden Strauss hopes his NYC-based startup Curtn can approach video calling in a mindful way during a time when so many people are sheltering in place and significantly cutting back on social interactions. Video chat can offer a temporary alternative for users that might otherwise meet up in the real world for a first date.

“What’s going on right now has entirely changed the dating game,” Strauss tells TechCrunch. “As people are struggling to connect, we’re giving people a better way to connect while they’re physically apart.”

The app is pushing video as its differentiating factor, encouraging users to create short videos for their dating profiles and aiming to move conversations to video chat after users match. Most of the major dating apps have had a complicated relationship with rich media over the past several years, moving away from sending pics or videos in favor of sidestepping the associated expenses and potential for abuse.

Bumble launched video calling in early 2019; Tinder does not support video communications.

While the company presents users with the ability to video chat with new matches, one user must get the okay from the other inside the app if they’re interested in making a call. Strauss says the team has built in reporting features from the beginning so that once bad actors pop up, they can be handled quickly.

“Safety is our top priority,” Strauss says. “The last thing we want is for this to turn into Chatroulette.”

Strauss and CTO Benjamin Honig have some noteworthy advisors to help them build a next-gen dating app. For one, Strauss’ boyfriend Joel Simkhai is the co-founder of Grindr and was one of his biggest inspirations for building out the app, he says. Former YC president and current OpenAI CEO Sam Altman is also serving as an advisor and is one of the startup’s first investors.

The team has raised a small ($425,000) pre-seed round of investment to get the app ready to share with the world.

The app’s launch is a crucial time for the company to make a splash, capitalizing on the renewed interest in video chatting apps across the board. During an earnings call this past week, Facebook CEO Mark Zuckerberg said time on group video chats had increased 1,000%. Last week, Houseparty shared they had received 50 million sign-ups in the past month.

Strauss says the team has been building out a marketing strategy with a spread of social media influencer partnerships.

Curtn’s biggest challenge is reaching critical mass and acquiring a network of users across different geographies that can encourage widespread usage of the app. The app is casting a wide net, aiming to court users of any and all sexual orientations. For the time being, users of the service only receive 10 matches per day, an effort to limit the geographic spread of suggestions and make the most of the early user base.

With video calling continuing to be a rare feature for dating apps, Curtn hopes it can own the feature and make the most of how the quarantine is shifting user habits.



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Facebook to add gift cards, jobs and donation tools to its COVID-19 Community Help hub

Facebook is expanding its Community Help hub to better serve local communities amid the COVID-19 pandemic. The hub has already seen significant usage by those requesting food, supplies and information about local resources, as well as use by volunteers and groups willing to lend a hand. Now, Facebook is adding more features to the hub to allow people to support local businesses, blood banks, nonprofits, and more.

As part of Facebook’s efforts with GivingTuesday, it will roll out these new additions on May 5th, it says.

Typically, the GivingTuesday charitable giving event is held on the Tuesday after Thanksgiving in the U.S. — after Black Friday and Cyber Monday sales wrap. But in response to the unprecedented need caused by the pandemic, GivingTuesday announced an emergency day of giving, called Giving Tuesday Now.

This new event happens tomorrow, May 5th, and already has a number of partners and supporters, including Facebook, as well as PayPal, America’s Food Fund, Ford, Bill & Melinda Gates Foundation, CDC Foundation, LinkedIn, United Way, GoFundMe, and many others.

Starting tomorrow, Facebook users will be able to go to Community Help at Facebook.com/covidsupport in order to buy gift cards to local businesses, sign up to donate to local nonprofits and fundraisers, sign up to be a donor at local blood banks, and find local job opportunities.

In some cases, Facebook already had built the technology and formed partnerships needed to launch these features. For example, Facebook began its work to connect Facebook users with blood banks back in 2017, then expanded the blood donations feature to the U.S. last June.

It also offers a fundraising platform of its own and announced last month it was working on tools that would allow businesses to offer gift cards to their customers via its platform. It’s been working on its jobs portal since 2018, too.

On Tuesday, these efforts are being centralized in the Community Help hub, which will give them increased visibility.

Facebook is not the only platform helping local businesses and nonprofits by rolling out new features.

Neighborhood social network Nextdoor also recently launched tools to allow businesses to promote their fundraisers and gift cards; Yelp just added a way for businesses to promote their virtual services; Instagram has introduced a range of tools for businesses, including those for connecting customers to Facebook’s gift cards or stickers for food ordering and more.

The revamped Community Help section will be live tomorrow, May 5, 2020.



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Poynter Institute’s International Fact-Checking Network launches chatbot on WhatsApp to debunk thousands of coronavirus-related hoaxes

You can now debunk thousands of coronavirus-related hoaxes with a few texts on WhatsApp.

Poynter Institute, a nonprofit organization that supports journalism, today launched a bot on WhatsApp to help people across the globe debunk over 4,000 hoaxes, including whether the infection originated in a lab in Wuhan, China. (No conclusive evidence yet.)

The chatbot relies on information supplied by over 100 independent fact-checkers in more than 70 countries. It’s the largest database of debunked falsehoods related to COVID-19, said Poynter Institute. The service is currently available in English, but support for other languages including Hindi, Spanish, and Portuguese will be rolled out soon.

Users can test the chatbot by either saving +1 (727) 2912606 as a contact number and texting the word ‘hi’. Alternatively, they can click on http://poy.nu/ifcnbot that does not require them to save the chatbot’s number to their phonebook.

Once they have texted ‘hi’ to the bot, sending ‘1’ (and then waiting for the chatbot to respond, which can take 2-3 seconds) prompts a new message from the bot, which asks them to enter the keyword of their query. Here you can type “origin,” “garlic” (to know if there is any evidence that this herb helps in fighting with coronavirus; there isn’t), or any other keyword.

The chatbot identifies a user’s country (by checking their mobile country code), and provides them with information that has been fact-checked by their closest organization. The chatbot also shares general tips to fight the coronavirus outbreak, and offers transparency on the nearest fact-checkers a person has.

The chatbot says on WhatsApp that it may aggregate and share anonymous results of user queries and other interactions with the research community and program partners. But that, “your personal information, however, will never be shared.”

In a statement, Baybars Orsek, IFCN’s Director, commented: “Billions of users rely on WhatsApp to stay in touch with their friends and families every month. Since bad actors use every single platform to disseminate falsehoods, to mislead others during such troubling times, fact-checkers’ work is more important than ever.”

The new chatbot is the latest effort from WhatsApp, used by more than 2 billion people, to curb the spread of misinformation on its platform. In recent months WhatsApp has also collaborated with the WHO to launch an information service that reached more than 10 million users within days. The Facebook-owned service is also working with federal and state governments in many markets to help them deliver authoritative information about the infectious disease in many countries.

WhatsApp, which recently introduced new limit on forwarding messages on its app that has significantly cut down the number of forwards it sees on the platform, donated $1 million to Poynter Institute’s International Fact-Checking Network (IFCN) in March.

More to follow…



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