Twitter To Let Brands Link Up Users’ Twitter Handles With Their Customer Accounts For Customer Care

 Yesterday we wrote about Twitter’s interest in building up its platform as a place for businesses and brands to manage customer care, and today Twitter unveiled some of the early features of that effort. At its Flight developer conference, the company showed how it was working with Fabric and Gnip to help businesses run customer services over Twitter. Early users include hotel chain Hilton. Read More

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