In its latest attempt to wash customers’ blood off its hands protect and serve users, Airbnb announced three new safety initiatives—and $150 million dedicated to making them happen.
Moving forward, hosts and renters can expect more transparent guest standards, additional details about the Party House Ban, and a dedicated line of communication for city officials.
“Airbnb is founded on trust, and for us to succeed in our vision of helping anyone belong anywhere, we must continue to build trust both among our own host-and-guest community and across the communities in which we operate,” Vice President of Trust Margaret Richardson wrote in a blog post.
New Guest Standards
Existing Community Standards request guests follow house rules regarding respect for neighbors, maximum occupancy, pets, etc. But it appears people aren’t paying enough attention.
So Airbnb introduced new Guest Standards to cover five scenarios:
- Excessive noise
- Unauthorized guests
- Unauthorized parking
- Unauthorized smoking
- Major cleanliness concerns requiring excessive cleaning after checkout
Starting early next year, first-time violators will receive a warning and education on Airbnb rules. Additional infractions may result in account suspension or removal.
Hosts and neighbors can report disobedience via the Airbnb Neighbor Tool or forthcoming Airbnb Neighbor Hotline.
“As always, serious misconduct by guests in violation of other existing policies, including unauthorized parties, will be reviewed and may lead to immediate suspension or removal,” Richardson explained.
Following an October mass shooting at a rental home in San Francisco, the online marketplace has begun cracking down on unsanctioned soirees.
“We want to be clear that Airbnb is not prohibiting authorized parties and events,” according to Richardson. “Many guests work with hosts to book listings for gatherings that bring people together in a manner that respects the home, the host’s house rules, and the surrounding neighborhood.
“Instead,” she continued, “our goal with this new policy is to address the small number of guests who act irresponsibly and those rate hosts whose homes become persistent neighborhood nuisances.”
Which is to say that all “open-invite” events—open to anyone who wants to attend—as well as large shindigs in multi-family residences (apartment buildings, condos) are now banned on Airbnb.
“Hosts who attempt to circumvent this ban and allow guests to throw large parties will be subject to consequences,” Richardson wrote.
The only exception is traditional hospitality listings by boutique hotels and professional venues that set their own rules. And even they will be monitored for complaints.
The company last month announced plans to verify 100 percent of its listings before the end of 2020.
In addition to these two “milestones,” as Richardson put it, Airbnb is launching a dedicated line where mayors and city officials can connect with representatives about new policies.
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